The English version is the controlling version. Spanish and Portuguese translations are provided for convenience.
1. Information we collect
- Contact details such as name, email, phone number, company, role, country, and preferred language.
- Business and project information such as requirements, goals, files, images, spreadsheets, documents, recordings, meeting notes, approvals, and feedback.
- Account and portal information such as usernames, permissions, requests, files, status, activity records, and support history.
- Billing and transaction information such as payment status, invoice references, amount, currency, country, and related records. Magina does not store complete payment card details.
- Technical and usage information such as browser, device, IP-derived approximate location, pages viewed, referral source, timestamps, and cookies or similar technologies.
- Communications sent through email, forms, booking tools, WhatsApp, meetings, social networks, or the client portal.
2. How we use information
- Respond to inquiries, schedule meetings, prepare proposals, and communicate with prospective clients.
- Provide, manage, personalize, improve, and support services.
- Create and manage client portals, files, deliverables, approvals, requests, dashboards, automation, and project records.
- Process payments, issue records, prevent fraud, and maintain accounting, tax, and legal documentation.
- Operate, secure, analyze, and improve our website, systems, and services.
- Send service-related messages and, where permitted, relevant marketing communications.
- Comply with legal, regulatory, tax, accounting, contractual, and security obligations.
3. Legal bases and consent
Where required by applicable law, we process personal information based on contract performance, pre-contract steps, legitimate interests, legal obligations, and consent. Where processing is based on consent, you may withdraw it subject to applicable law.
4. Service providers and sharing
We may share information with trusted service providers, contractors, and advisers only as reasonably necessary to operate and deliver services. These may include Microsoft 365 and Azure, Stripe or other payment processors, website and domain providers, email and booking tools, analytics providers, communication tools, design platforms, AI providers, cloud storage, accounting, tax, and legal advisers.
We may also disclose information when required by law, to protect rights or security, investigate fraud or misuse, in connection with a business transfer, or with your direction or consent. Magina does not sell personal information for money.
5. AI tools and automated processing
Magina may use AI and automation tools to assist with drafting, analysis, classification, summarization, content creation, coding, document generation, workflow execution, and support. We aim to minimize unnecessary personal information sent to such tools and use business or enterprise configurations where appropriate. Clients should not submit highly sensitive information unless specifically agreed and necessary.
Magina does not use solely automated decision-making to make legal or similarly significant decisions about individuals.
6. International processing
Magina operates internationally. Information may be processed in the United States, Argentina, or other countries where Magina, contractors, or service providers operate. When required, we take reasonable steps to use appropriate contractual, organizational, or technical safeguards.
7. Retention
We retain information for as long as reasonably necessary to provide services, maintain project and financial records, comply with legal obligations, resolve disputes, enforce agreements, protect security, and support legitimate business needs. Retention periods vary according to the type of information, service, contractual relationship, and legal requirements.
8. Security
We use reasonable administrative, technical, and organizational safeguards designed to protect information. No internet-based system can be guaranteed to be completely secure.
9. Your rights and choices
Depending on your location, you may have rights to request access, correction, deletion, restriction, objection, portability, withdrawal of consent, or information about processing. You may also have the right to complain to a local data protection authority. Requests may be sent to hello@magina.io. We may need to verify your identity and may retain information where legally required or permitted.
10. Cookies and analytics
Our website may use essential cookies, local storage, and analytics technologies to operate the site, remember language preferences, understand usage, improve performance, and protect security. Where required, non-essential cookies will be used only after obtaining appropriate consent.
11. Children
Magina’s services are intended for adults and businesses. We do not knowingly collect personal information from children without appropriate authorization. If you believe a child has provided information improperly, contact hello@magina.io.
12. Changes and contact
We may update this Privacy Policy from time to time. The version posted on this page applies from its stated update date. Privacy questions and requests may be sent to hello@magina.io.