Because Magina provides customized services, refund eligibility depends on work already performed, time reserved, third-party costs, digital delivery, and the agreed scope.
1. Before work begins
A client may request cancellation before Magina begins work. If no work has started, no time has been materially reserved, and no non-refundable third-party expense has been incurred, Magina may issue a full refund, less non-refundable payment processing fees where permitted by law.
2. After work begins
Once discovery, research, planning, configuration, design, development, analysis, content creation, automation, consulting, preparation, or another agreed activity has started, payments are not automatically refundable.
At Magina’s discretion and where appropriate, a partial refund or service credit may be offered after deducting completed work, time reserved, preparation, permitted processing fees, and committed third-party costs.
3. Completed or delivered custom services
Completed, approved, downloaded, published, configured, deployed, transferred, or otherwise delivered custom services are generally non-refundable. This includes websites, landing pages, digital assets, ebooks, catalogs, videos, dashboards, analytics, automations, portals, Microsoft 365 configurations, consulting sessions, and similar work.
4. Workshops, courses, and booked sessions
Unless a different policy is stated on the registration or payment page, a participant may request one reschedule or transfer to another available session by notifying Magina at least five business days before the scheduled start.
Cancellations made less than five business days before the start, failure to attend, partial attendance, or access to workshop materials are generally non-refundable. If Magina cancels a paid session and does not provide a reasonable alternative, the participant may choose a full refund or service credit.
5. Recurring services
Recurring plans may be canceled for future billing periods. Cancellation does not automatically refund the current billing period, work already completed, time reserved, or requests already started. To avoid the next renewal, cancellation should be requested before the renewal date shown in the subscription or payment record.
6. Third-party and committed costs
Domains, hosting, software licenses, advertising spend, subscriptions, platform fees, stock assets, templates, external contractor costs, travel, and other third-party purchases are non-refundable once ordered, activated, booked, or committed unless the provider issues a refund.
7. Failure to deliver
If Magina determines that it cannot deliver a material part of the agreed scope, Magina may offer corrected delivery, replacement service, revised scope, service credit, partial refund, or full refund depending on the circumstances and work already completed.
8. How to request a refund
Send the request to hello@magina.io and include the client or participant name, payment date, service purchased, amount, reason, and relevant supporting information. Requests should be submitted within 14 calendar days of payment unless a different period is required by law or agreed in writing.
9. Processing and mandatory rights
Approved refunds are submitted to the original payment method when reasonably possible. Banks and payment processors may require additional time to display the refund. Nothing in this policy limits non-waivable consumer rights that apply under the laws of the client’s or participant’s location.