Important. Because Magina provides customized digital and consulting services, refund eligibility depends on the work already performed, third-party costs committed, and the agreed project scope.
1. Before work begins
A client may request cancellation before Magina begins work. If no work has started and no non-refundable third-party expense has been incurred, Magina may issue a full refund, less any non-refundable payment processing fees where permitted.
2. After work begins
Once discovery, research, planning, configuration, design, development, analysis, content creation, automation work, or another agreed activity has started, payments are not automatically refundable.
Magina may provide a partial refund after deducting the value of work completed, time reserved, payment processing fees where permitted, and committed third-party costs.
3. Completed or delivered services
Completed, approved, downloaded, published, configured, or delivered custom services are generally non-refundable. This includes custom websites, landing pages, documents, digital assets, dashboards, analytics, automation, portal setup, consulting sessions, and similar work.
4. Third-party costs
Domains, hosting, software licenses, advertising spend, platform fees, subscriptions, templates, stock assets, external contractor costs, and other third-party purchases are non-refundable once ordered or activated unless the third-party provider issues a refund.
5. Monthly and recurring services
Recurring plans may be canceled for future billing periods. Cancellation does not automatically refund the current period, work already completed, or requests already started. To avoid the next renewal, cancellation should be requested before the renewal date shown in the payment or subscription record.
6. Failure to deliver
If Magina determines that it cannot deliver a material part of the agreed scope, Magina may offer a corrected delivery, replacement service, credit, partial refund, or full refund depending on the circumstances.
7. How to request a refund
Send the request to hello@magina.io and include the client name, payment date, service purchased, reason for the request, and any relevant supporting information.
Refund requests should be submitted within 14 calendar days of payment unless a different period is required by applicable law or agreed in writing.
8. Processing time
Approved refunds are submitted to the original payment method. Banks and payment processors may require additional time to display the refund.
9. Mandatory consumer rights
Nothing in this policy limits any non-waivable consumer rights that apply under the laws of the client’s location.