1. Choose the right Magina line
- Magina Entrepreneur: digital presence, content, business organization, analytics, automation, and ongoing support for entrepreneurs and small businesses.
- Magina Transformation: process improvement, Power Platform, SharePoint, Power BI, Azure automation, AI adoption, and operational transformation for companies.
- Magina Academy: practical workshops, corporate training, and applied learning in AI, automation, analytics, project management, and change management.
2. Initial conversation or request
You contact Magina through the website, email, WhatsApp, a booking page, or another agreed channel. We review your objective, current situation, audience, constraints, timing, and expected outcome. Not every inquiry requires a meeting; clearly defined services may begin through written confirmation and payment.
3. Scope, proposal, and payment
Before work begins, Magina confirms the scope, deliverables, assumptions, client responsibilities, revision limits, timing, price, and payment method. Depending on the engagement, payment may be made in full, by deposit, by milestone, per participant, or through recurring billing.
4. Onboarding and information collection
The client provides the information, files, branding, process details, access, examples, and approvals needed for delivery. For certain projects, Magina may create a client portal or structured workspace to centralize requests, files, decisions, status, and deliverables.
5. Production, implementation, or training
Magina performs the agreed work. Depending on the service, this may include design, writing, analysis, configuration, automation, development, dashboard creation, portal setup, testing, documentation, consulting, workshop preparation, or live delivery. Qualified contractors may support delivery under Magina’s coordination.
6. Review, testing, and approval
The client reviews the deliverable and provides consolidated feedback within the agreed timeframe. Technical solutions may require testing in a suitable environment before production use. Included revisions are applied according to scope. Additional requests may be quoted separately.
7. Delivery and handover
Final delivery may include files, links, dashboards, configurations, documentation, recordings, templates, access instructions, workshop materials, or portal updates. Ownership and usage rights are governed by the applicable scope and Terms of Service. Third-party licenses remain subject to their own terms.
8. Ongoing support and improvement
When ongoing support is purchased, new requests are submitted through the agreed channel and reviewed against plan scope, capacity, priority, and included limits. Recurring support is not unlimited work. Larger initiatives are quoted separately.
9. Communication principles
- Clear scope and documented decisions.
- Consolidated feedback instead of scattered instructions.
- Realistic timelines based on dependencies and approvals.
- Respectful communication and secure handling of credentials and information.
- Transparency when a request changes scope, requires a third party, or needs additional time or budget.